Need Help?

See our FAQ categories below for our most common questions.

Fast Delivery

Order ships within 3 days to Canada & the U.S.

30-days Return

100% Satisfaction or receive a full refund.

Telephone Support

Questions? Call us for friendly and efficient customer service.

LET US EXPLAIN

How do I know that the mats will fit my vehicle?

All orders are guaranteed to fit your vehicle. Please ensure you have selected the correct model of vehicle when ordering. If for any reason the custom mats do not fit your vehicle, we will issue a full refund.

Can I request mats for a VEHICLE that isn't listed?

Absolutely. Click here to request a product. We will get back to you within 48 hours.

do you have any additional colours?

We can make custom car mats in additional colours but may require extra time to get them made. Please click here to send us a request.

How do I install my new mats?

1. Remove the manufacturer-supplied floor mats from the vehicle.
2. Fit your new mats into your car’s interior flooring. Make sure that the front row mats are pushed as far back as possible into the foot-well.
3. Slide flaps of the front row mats underneath the driver and passenger seats. For the back row mats, tuck the flaps into the gaps underneath the driver and passenger seats.
4. To fully secure the mats in place, slide the built-in clips along the sides underneath the edges of your car’s interior.
5. Ensure that all of your pedals have a full range of motion and that there is no interference from your new car mats.

How durable are the mats?

Our mats are made of high quality material and will withstand normal wear and tear for floor mats. This means that they can handle snow, salt, mud, spills, and much more without as much wear as manufacturer-supplied floor mats.

how do i clean my mats?

Clean by wiping them down with soap and water and letting them air dry. Cleaning your mats regularly will help to extend their longevity and help protect your car's interior.

ORDERS & SHIPPING

Where is your store located?

Our warehouse is located in Toronto, Canada. Please contact us for local pick up.

What locations do you ship to?

We ship our products within Canada and USA. If you would like us to ship to an international destination, click here to contact us and receive a quote.

How long will it take to receive my mats?

Orders are typically delivered between 3-8 business days (after the shipment date) depending on your location. Once your package has been shipped, we will provide you with a tracking number so you will know exactly when to expect your new car mats.

Do you charge sales tax?

Sales taxes are charged depending on your location. Taxes will automatically be added upon checkout.

RETURNS AND EXCHANGES

What is your return policy

All our products can be returned for a full refund if the item has not been used. For more information, please see our Refund Policy.

when can i expect my refund?

Refunds will be processed within 3 days of when the product has been returned to us.

  (437) 539-8090

  info@carromats.ca

  440 Brown's Line, Toronto, ON Canada